Birds of a Feather Session: How to Train People to Use Plone

Brief summary of the discussed issues.

In this session we discussed issues involved in training people to use Plone. While the developers and integrators may love the way Plone can be changed, extended, etc. it makes the job harder for the ones that have to train the end users: the training cannot be a generic. Each client has its own customizations, additional content types, etc. that need to be discussed.

Having said that, there is generic material available. In random order (and certainly not complete):

Several forms of teaching users have been mentioned:

  • trainging sessions,
  • written documentation,
  • screencasts,
  • use Selenium to illustrate actions as an addition to written documentation.

Users can also be guided to do the right thing by using content rules, as Joel already discussed. This could either reduce the need for training al together, or assist people to remember what taught during the training.

The best thing would be having an interface that works so intuitively that no training whatsoever is needed. However, that is another subject…