Steve McMahon talked about Plone specific stuff, Christian is going to talk about the stuff around that.
A few years ago Gocept already did hosting, but it was neither ideal for the customers nor for Gocept itself. They changed that and this talk looks back on that.
Infrastructure basically marries software with entropy. The developer environment is clean and you can always start fresh. Operations can only start clean exactly once. Infrastructure make handling the entropy bearable. For Gocept, infrastructure is building a platform that the application developer can count on.
The first thing to have is having a data centre. At Gocept they just buy that; they do not want to manage the building, air conditioning, etc. They take a data centre for granted and plug in their hardware. The are four types of hardware: routers, storage servers, vitalisation servers and backup servers.
Everything is run in a virtualised environment (which is really affordable). The OS is also maintained by Gocept. There are only a few components an application developer or customer can change. They rather run five smaller Zope servers than a single bigger one. They try to make all the pieces as small as possible.
Automation is handled via Puppet. They want the automation to be convergent and idempotent: regardless of the initial state it should converge to a certain state, no matter how much the scripts run. The scripts should also be versioned and have everything as code so there is not much manual work necessary. Puppet is triggered by cron but they are thinking about moving it to some sort of message queue so machines can figure out if they are affected by the change and can act on it.
Management was binary: either I manage something or you. But there are also tools where you can allow someone to add a snippet. Backups and other day-to-day operations also fall under management. It’s not something a application developer should need to worry about.
For monitoring they use Nagios. It’s good enough.
You need a helpdesk for support. One reason is that you want shield your developers from getting interrupted continuously.
There’s still a lot left for developers to do on the application level. For instance deployment. It has to be quick, repeatable, platform-independent and a single click. They currently use Batou which is inspired by Fabric.
Good components are e.g. Nginx, Varnish, HAProxy, PostgreSQL, Memcached, Supervisor and Postfix. Bad components: Apache (because although configtest says the config is okay, Apache might still crash), MySQL (BDB) and OpenLDAP.
They use a “production-ready” checklist. It contains items like log rotation, database maintenance, system startup/shutdown and monitoring (processes and ports).
One config file per environment (ini style) and they AES encrypt it. This way they can check in secret stuff into source control. Using PGP would be better because then they can encrypt is for certain developers.
The staging environment should be identical to production. And the configuration of your development environment should be structurally identical (but you can e.g. leave out Nginx, etc).
Tips for web applications: share nothing in your app (e.g. require a single server, or share something on file system), have many small processes, do not listen on a port if you are not ready (the opposite of what Zope does) and never store runtime configuration in the database. Avoid synchronous external request and accidental write requests. However, do use feature switches. This mean you can, at runtime, turn of a feature that is misbehaving or to handle heavy load.
Use virtualenv and buildout combined. Use buildout to configure python
environment. Don’t compile stuff with it. Use small configuration
files and extend them. Don’t allow it to pick versions. Use “
to timeout. Use buildout => 1.6 for performance enhancement. Do not
use mr.developer in production. Use “
allowed-hosts=” to limit the
places where buildout tries to fetch packages. Using several small
buildout configuration. Use
Use as much ram as you can afford to prevent read requests. Plan for less than 40% disk usage so you can put the backup database next to the (still running) production database you are going to replace.
Load balancer: use “leastconn” to balance. HAProxy has live statistics UI.
Nagios: model the dependencies so a broken router doesn’t trigger many, many mails.
SLAs set expectations. How much availability do you need? That depends on how much you can afford. Don’t think in “nines”: 99% means 72 hours down/year. Does that mean you can just take down a server for three days straight and still perform according to the SLA? 99.99% is just 54 minutes per year, this is really not much time!
Instead talk about how many hours downtime per day/month are acceptable. How much does that downtime cost for the customer? By having this cost clear, it’s also clear what it’s worth.
Align technical and organisational measures (when will someone be able to handle a problem). Failover is just a temporary measure to bridge until someone can solve the problem.
You can read the book “The practice of system and network administration” (Limoncelli et.al.). Gocept also has documentation you can check out.